Organizational Citizenship Behavior

Literature Review on Organizational Citizenship Behavior

In the Encyclopedia of Public Administration and Public Policy, [1] Courtney E. Jensen and Larkin S. Dudley provide the following summary about the topic of Organizational Citizenship Behavior: Organizational citizenship behavior (OCB) was coined as a term by Dennis Organ and his colleagues in the early 1980s. It has come to be defined by Organ and others as discretionary individual behavior, which is not explicitly part of the formal rewards system, but does effectively assist organizations to perform their functions. Five dimensions of OCB that have received the most research attention include altruism, consciousness, sportsmanship, courtesy, and civic virtue. Although attempts have been made to relate OCB to job satisfaction, attitudes, and personality, there is not one dominant attitude or personality trait for predicting OCB, but in nearly every study, morale is consistently linked to an individual's OCB.

Resources

Notes and References

1. Entry about Organizational Citizenship Behavior in the Encyclopedia of Public Administration and Public Policy (2015, Routledge, Oxford, United Kingdom)

See Also

Further Reading

• Global Encyclopedia of Public Administration, Public Policy, and Governance (2018, Springer International Publishing, Germany)