Workplace Dispute Resolution
Workplace Dispute Resolution
Contents of Workplace Dispute Resolution
Contents of this subject matter include:
- Analysis of workplace conflict and its sources
- The legal, political and historical contexts within which workplace conflict has been managed and how it is changing
- The existing dispute resolution cultures in workplaces
- Types of workplace disputes: grievances and management disputes and applicable dispute resolution processes
- The theory and role of dispute resolution processes in effecting behavioral change in the workplace
- The theory of shaping mediation techniques for resolving workplace disputes
- The theory of designing, implementing and evaluating a dispute resolution system for a workplace
- The differences between managing public and private sector disputes
- Current issues, including bullying, toxic organizations and leadership
- Systems Theory in workplace culture and conflict