Workplace Dispute Resolution

Workplace Dispute Resolution

Contents of Workplace Dispute Resolution

Contents of this subject matter include:

• Analysis of workplace conflict and its sources
• The legal, political and historical contexts within which workplace conflict has been managed and how it is changing
• The existing dispute resolution cultures in workplaces
• Types of workplace disputes: grievances and management disputes and applicable dispute resolution processes
• The theory and role of dispute resolution processes in effecting behavioral change in the workplace
• The theory of shaping mediation techniques for resolving workplace disputes
• The theory of designing, implementing and evaluating a dispute resolution system for a workplace
• The differences between managing public and private sector disputes
• Current issues, including bullying, toxic organizations and leadership
• Systems Theory in workplace culture and conflict