Total Quality Management

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Total Quality Management

Literature Review on Total Quality Management (TQM)

In the Encyclopedia of Public Administration and Public Policy, [1] Michael E. Milakovich offers the following summary about the topic of Total Quality Management (TQM): This entry traces federal, state, and local government efforts to apply quality management theories and techniques. The application of total quality management tools and techniques by federal, state, and local agencies responds to citizen demands for better service quality, improves government's ability and reputation for effectively managing public problems, and provides a promising model for future customer-responsive public management practices. Many governments are taking customer service and quality management seriously by adopting a process approach to improve common areas.


Notes and References

  1. Entry about Total Quality Management (TQM) in the Encyclopedia of Public Administration and Public Policy (2015, Routledge, Oxford, United Kingdom)

See Also

Further Reading

  • Global Encyclopedia of Public Administration, Public Policy, and Governance (2018, Springer International Publishing, Germany)

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