Social Media in the Public Sector

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Contents

Social Media in the Public Sector

Literature Review on Social Media in the Public Sector

In the Encyclopedia of Public Administration and Public Policy, [1] Ines Mergel offers the following summary about the topic of Social Media in the Public Sector: Social media applications are extending the one-directional static e-government paradigm beyond information presentation and service delivery. They allow for bidirectional exchanges with citizens and across levels of government. Social media applications include social sharing, content creation, content curation, and open innovation platforms. In the public sector, social media tools are used to increase citizen participation, transparency of government processes, and decision making as well as collaboration with stakeholders and other government organizations.

Resources

Notes and References

  1. Entry about Social Media in the Public Sector in the Encyclopedia of Public Administration and Public Policy (2015, Routledge, Oxford, United Kingdom)

See Also

Further Reading

  • Global Encyclopedia of Public Administration, Public Policy, and Governance (2018, Springer International Publishing, Germany)

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