Ombuds

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Ombuds

Literature Review on Ombuds and Ombuds Programs

In the Encyclopedia of Public Administration and Public Policy, [1] Tina Nabatchi and Lisa Blomgren Bingham provide the following summary about the topic of Ombuds and Ombuds Programs: This entry discusses the role of an ombuds, a person within an organization who assists employees, stakeholders, or customers in resolving disputes by offering a wide variety of alternative dispute resolution (ADR) processes.

Resources

Notes and References

  1. Entry about Ombuds and Ombuds Programs in the Encyclopedia of Public Administration and Public Policy (2015, Routledge, Oxford, United Kingdom)

See Also

Further Reading

  • Global Encyclopedia of Public Administration, Public Policy, and Governance (2018, Springer International Publishing, Germany)

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