Contents
Customer Service
Literature Review on Customer Service
In the Encyclopedia of Public Administration and Public Policy, [1] Evan M. Berman offers the following summary about the topic of Customer Service: Customer service is the activity of identifying and satisfying the needs of customers. In public organizations, the term “customer” is broadly used to include program clients, external customers of public organizations, internal customers (for example, employees who depend on the service of other employees in the same public organization), and citizens. The term “customer service” is sometimes also used to connote a standard, such as in the statement: “The customer service in this public agency is world class.” Customer service is viewed as essential to maintaining sound stakeholder relations.
Customer Service
Resources
See Also
Further Reading
- Information related to customer service in the Max Planck Encyclopedia of International Law(MPEPIL), Germany, United Kingdom
Resources
Notes and References
- Entry about Customer Service in the Encyclopedia of Public Administration and Public Policy (2015, Routledge, Oxford, United Kingdom)
See Also
Further Reading
- Global Encyclopedia of Public Administration, Public Policy, and Governance (2018, Springer International Publishing, Germany)
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